Player Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Aladdins Gold. We take your privacy seriously and set out below the types of data we gather, why we need it, how we keep it safe and the choices available to you as a UK user.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, date of birth, email address, postal address and phone number. We also record identification documents where required for verification, and any correspondence you send to our support team.
Technical data
Technical data includes IP address, device and browser information, operating system, screen resolution and connection data. We use this to improve security, diagnose problems and ensure the site works properly on your device.
Transactional and activity data
We record transactional details such as deposits, withdrawals, payment method identifiers, winnings and losses. We also track account activity including games played, session length and promotional interactions. This information is used to operate your account and comply with legal obligations.
How we use your information
We use your data to provide and manage your account, process payments, carry out identity checks, prevent fraud and detect suspicious activity. Your details help us respond to enquiries, improve our services and fulfil regulatory and tax obligations. Where relevant, we may use aggregated, anonymised information for analysis and reporting.
Data protection practices
We protect information using industry standard measures such as encryption for data in transit and access controls for stored data. Only authorised personnel and approved service providers have access to personal data on a need-to-know basis. We retain personal data only for as long as necessary to provide services, meet contractual and legal requirements, and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable account functionality and analyse site performance. Third-party providers may place analytics and advertising cookies. You can manage cookie settings in your browser and opt out of certain tracking via the cookie control tools on the site.
User rights
As a UK user you have rights to access the personal data we hold about you, request correction of inaccurate information, ask for deletion where there is no legal reason for us to retain it, and object to or restrict certain processing. You may also request a copy of your data in a portable format where applicable.
Access, correction and deletion
To exercise any of these rights contact [email protected]. We will verify your identity before responding and will explain any legal reasons we cannot comply with a request, for example where retention is required for anti-money laundering checks or regulatory obligations.
Information sharing and third parties
We may share information with payment processors, verification and fraud prevention providers, IT and hosting partners, and law enforcement or regulators where required by law. Service providers act only on our instructions and are contractually bound to keep your data secure.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Any material changes will be posted on this page and, where appropriate, notified to you through your account or by email.